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Privacy Policy

Last Updated: November 13, 2003

You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. Please read the following policy to understand how your personal information will be treated at this site.

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We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are downloading trial versions, product updates and literature; or ordering e-mail newsletters, signing up for an event or training, or when purchasing and/or registering Xcitex products over the internet. Personal information collected by Xcitex, Inc. often is limited to name, e-mail address, oganization name, country or location, but may include other information when needed to provide a service you requested.

When you buy, rent and install a new product, we may ask you to register your purchase electronically at our Product Registration page. We keep this registration information on file with any information you have already given us on previous visits to our Web site.

Xcitex, Inc. also collects certain information about your computer hardware and software. Some of our security and licensing systems tie software to specific computer hardware. This information may include specific information about the hardware that is installed in your computer (e.g. hard drive size, video memory, processor type, etc.), your IP address, browser type, operating system, domain name, access times and referring Web site addresses. If you select one of our licensing options that involves tying software to a specific computer, the Xcitex license manager will tell you that it is collecting information about your computer architecture in order to generate a unique registration code.

Xcitex, Inc. also collects information about which pages our customers visit within Xcitex, Inc. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user provides consent.

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We will ask you when we need information that personally identifies

  • To check for valid registrations of products, trial versions or upgrades.

  • To facilitate sales and support through our regional independent distributors.

  • To deliver services, such as newsletters, events, training or software, that you request or purchase.
  • To help us create and publish content most relevant to you.

  • To alert you to product upgrades, special offers, updated information and other new services from Xcitex, if you so request.

  • To allow you access to limited-entry areas of our site as appropriate.

Xcitex may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Xcitex or the site; (b) protect and defend the rights or property of Xcitex and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of Xcitex employees, users of Xcitex products or services, or members of the public.

Control of your Personal Information
When you register, or otherwise give us personal information, Xcitex Inc. will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Xcitex, Inc. may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. Although we consider these mailings an essential part of the service you have chosen, you will be able to unsubscribe to these mailings at any time and cancel the service.

Protection of Children's Personal Information
Xcitex, Inc. is a general audience site and does not knowingly collect any personal information from children.

Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact Xcitex, Inc. by e-mail.

Changes to this Statement
Xcitex, Inc. will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, Xcitex, Inc. will notify you by placing prominent notice on the Web site.

Contact Information
Xcitex welcomes your comments regarding this privacy statement, please contact us by e-mail, or postal mail.

Privacy Policy
Xcitex Inc.
25 First Street Suite 105
Cambridge, MA 02141 USA


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support, please contact us:

Email: info@xcitex.com

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