Privacy Policy

Updated October 19, 2023

You can visit most pages on our site and use our products without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. Please read the following policy to understand how your personal information will be treated at this site.

Collection of personal information

We will always ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are downloading trial versions or product updates, requestiong literature, signing up for e-mail newsletters or special events, or purchasing and/or registering Xcitex products over the internet. Personal information collected by Xcitex Inc. often is limited to name, e-mail address, organization name, country, or location, but may include other information when needed to provide a service you requested.

When you purchase or license an Xcitex product, we may ask you to register your purchase electronically. We keep this registration information on file with any information you have already given us on previous visits to our website so that we may qualify you when/if you need technical support.

If you purchase an Xcitex software product and if you select one of our licensing options that involves locking a license to a specific computer, Xcitex may also collect certain information about your computer hardware and software. We use reputable and vetted third-party software products to manage our product licenses. To attach the license to a computer, the license manager application may collect certain information about the hardware that is installed in your computer to create a unique fingerprint of your computer. This information is then encrypted and hashed with unique random numbers to generate a unique license identification key, which is sent to you to be installed on your computer. If you purchase an Xcitex software product with a cloud-based license, Xcitex may also collect certain username and password information to verify your identity.

Xcitex Inc. also collects information about which web pages our customers visit within xcitex.com. This site visitation data is for analytics purposes and is identified only by a unique ID number, and it is never linked with personal information unless a user provides consent.

Xcitex may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Xcitex or the site; (b) protect and defend the rights or property of Xcitex and its family of websites, or (c) act in urgent circumstances to protect the personal safety of Xcitex employees, users of Xcitex products or services, or members of the public.

This web site and all Xcitex products are intended for general audiences. Xcitex does not knowingly collect any personal information from children.

Control of your personal information

When you register, or otherwise give us personal information, Xcitex Inc. will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Xcitex Inc. may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. Although we consider these mailings an essential part of the service you have chosen, you will be able to unsubscribe to these mailings at any time and cancel the service.

Some Xcitex products automatically check for updates during normal usage. You can always elect via a software switch to disable this feature, in which case the software will no longer check for updates without you initiating the event directly.

Changes to this policy

Xcitex Inc. will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, Xcitex Inc. will place a prominent notice on the website. If you have questions regarding this statement, you should first contact Xcitex Inc. by email.